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Technology Support Services

R3 technicians can assist districts with technology needs, including servers, workstations, and network infrastructure. This service also includes access to the R3 HelpDesk System to accurately report and track incidents per district.

Services Provided to Participating Districts/ Campuses

  • Annual contract—R3 will respond to district support requests entered via HelpDesk or phone
  • Requests for on-site support will be filled on a first come, first served basis
  • Priority, urgency, and staff availability will determine scheduling
  • Travel time for on-site support is billable
  • All services are subject to minimums
    • Minimum remote support: 30 minutes
    • Minimum on-site support: 2 hours
An image of Fidel Medrano

Fidel Medrano

Infrastructure and Network Services Coordinator